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Sustaining Service Momentum by 
            Antoinette Urwick/Dave King edited by David Hill

Purpose

This training activity played as a table top game helps participants to sustain the momentum of a customer service initiative, campaign or training programme.

Benefits

This activity offers some helpful advice of how to capture and implement some ideas for future improvement.

Audience

Teamleaders and all those wishing to embed a service focused culture into the organisation.

Learning method

A service wheel.

Time to Complete

30

Length

3 pages

Participants

2-14

Price

£5 Pounds Sterling
(inc. VAT)

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