Purpose

In this training activity participants are asked to calculate the effects of poor service on their organisation. Research findings are supplied which provides them with feedback.

Benefits

Reviewing service against published statistics focuses the mind and improves performance in the drive for superior service.

Related Solutions

Audience

Team leaders and all those wishing to sustain a service focused culture.

Learning method

Questionnaire where feedback is published research results from different sources.

Time to Complete

Length

pages

Participants

2-16

Price

(inc. VAT)