Purpose

This activity provides participants with the opportunity to conduct a service review of their team and produce a visual profile of individual and team performance.

Benefits

An excellent means of developing a visual and consistent means of measuring service performance within and across teams.

Related Solutions

Audience

Customer service staff and all those interfacing with customers.

Learning method

Practical. The results of this activity are a clear understanding of the service competencies a team requires and a measure of their performance against these competencies to date.

Time to Complete

Length

pages

Participants

Price

(inc. VAT)