Purpose

This motivation activity invites participants to comment upon formats in which to receive customer compliments so they can build upon customer service satisfaction and sustain loyalty.

Benefits

Compliments paid to us by customers make us feel confident. Confidence breeds success and must never be undervalued. Success is a tangible basis on which to build even better service and is the platform for future compliments. Here's an activity to make sure your organisation's business circle is virtuous.

Related Solutions

Audience

Customer service staff and all those interfacing with customers.

Learning method

Active. Three different formats for harvesting, storing and sharing customer compliments.

Time to Complete

Length

pages

Participants

Price

(inc. VAT)