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Management Gurus' Service Recipes by 
            Antoinette Urwick/Dave King edited by David Hill

Purpose

This creative training activity encourages participants to think innovatively about ways that service could be improved.

Benefits

Considering how some of the ‘service gurus’ might go about improving our service raises interest and sparks creativity.

Audience

Team leaders and all those wishing to refresh a service culture

Learning method

Creative and reflective service comparison activity.

Time to Complete

50

Length

4 pages

Participants

2-16

Price

£5 Pounds Sterling
(inc. VAT)

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