Purpose

This activity enables participants to identify who can support them in meeting customer expectations, and discover the expectations colleagues have of them.

Benefits

An ideal way of determining customer and colleague expectations if you are new to a job or an organisation. A great way of refreshing your understanding of colleagues' needs if you have been in the role for sometime. This activity can identify where you need to take on new skills, revise procedures, or highlight opportunities for job development.

Related Solutions

Audience

Customer service staff and all those interfacing with customers.

Learning method

Active. Developing your own customer relationship web, and auditing 'shoulds, woulds and musts' of colleagues' expectations.

Time to Complete

for briefing, 15 minutes for each audit, and 1 hour for considering feedback.

Length

pages

Participants

Price

(inc. VAT)