Purpose

This training module which can also be used for individual self-development introduces participants to a simple coaching process to help sustain service standards in their departments.

Benefits

A consistent means through which team leaders can promote high standards of customer service.

Related Solutions

Audience

Team leaders and all those who want to establish a service performance related culture.

Learning method

A framework that inexperienced coaches can follow to promote high quality service performance.

Time to Complete

Length

pages

Participants

2-12

Price

(inc. VAT)