Purpose

This customer service activity helps people understand the needs of disabled customers when they visit your premises.

Benefits

Understanding that disabled customers need patience and respect and that their business is as important as everyone else's' is the key to serving disabled customers well.

Related Solutions

Audience

For those employees who have face to face, written or telephonic communication with disabled customers.

Learning method

Active. Individual or pairs activity based on short case studies and a review of live retail situations.

Time to Complete

Length

pages

Participants

Price

(inc. VAT)