Purpose

This selection of customer service activities helps team members understand more fully the issues involved for others with disabilities.

Benefits

Putting yourself literally in the shoes of your customers forcibly emphasises the effects of their impairments. This is an invaluable exercise for those who want to provide sensitive service.

Related Solutions

Audience

For those employees who have face to face communication with disabled customers.

Learning method

Active. Sensory activities which physically replicate the feelings of customers with visual, hearing and mobility impairments.

Time to Complete

- 40 minutes

Length

pages

Participants

+

Price

(inc. VAT)