Purpose

A customer service activity which challenges common assumptions about people with disabilities.

Benefits

A challenging activity to ensure people start to think what disabled can do not what they cannot, to recognise the individuality of each customer and to ensure an elimination of assumptions.

Related Solutions

Audience

For those employees who have face to face, written or telephonic communication with disabled customers.

Learning method

Active. This activity takes the form of a conversation with a colleague to air views and explore assumptions about six different topics, which are unlikely to be discussed without this form of framework and encouragement.

Time to Complete

Length

pages

Participants

Price

(inc. VAT)