Purpose

This customer service activity highlights important behaviours and principles of etiquette when meeting and greeting customers with disabilities for the first time.

Benefits

Our normal method of meeting and greeting customers becomes well honed. This activity brings to life the need to give individual thought to welcoming customers with disabilities.

Related Solutions

Audience

For those employees who have face to face, written or telephonic communication with disabled customers.

Learning method

Active. A series of scenarios, questioning the method of meeting and greeting customers with specific types of need.

Time to Complete

- 15 minutes

Length

pages

Participants

Price

(inc. VAT)