Purpose

This customer service activity helps to make people more aware of the needs of hearing-impaired customers and the most appropriate means of communication.

Benefits

Over 22 million people in the US and over 8 million in the UK are hard of hearing.

Related Solutions

Audience

For those employees who have face to face, written or telephonic communication with disabled customers.

Learning method

Practical. How do you attract attention, what do you need to wait for, where should you stand, the role of gestures, how do you communicate for practitioners of sign language or for lip readers ? All outcomes of this helpful activity.

Time to Complete

Length

pages

Participants

+

Price

(inc. VAT)