Purpose

This activity helps people understand the basic needs of customers with a learning disability and enables them to define the principles of good customer service when serving these customers.

Benefits

This form of impairment can be the most difficult to recognise and handle. This thought-provoking activity gives people an insight understanding and dealing with this customer group.

Related Solutions

Audience

For those employees who have face to face, written or telephonic communication with disabled customers.

Learning method

Practical. An individual activity with a series of questions and scenarios to prompt thought about how to recognise and handle customers with learning difficulties.

Time to Complete

Length

pages

Participants

Price

(inc. VAT)