Purpose

This retail service activity demonstrates how to show sensitivity when serving a customer with the disability of an unusual appearance.

Benefits

Some customers choose to manufacture an unusual appearance. But people with an unusual appearance as a result of a disability have no choice. This activity will enable participants to avoid embarrassment for themselves and for their organisation.

Related Solutions

Audience

For those employees who have face to face, written or telephonic communication with disabled customers.

Learning method

Practical. An individual activity with a series of questions to prompt thought about how to handle customers with an unusual appearance.

Time to Complete

Length

pages

Participants

+

Price

(inc. VAT)