Purpose

This customer service activity gives people the opportunity to suggest easy and simple ideas that can add value when serving customers with a disability.

Benefits

Question : What have elastic bands, check templates, clipboards, and empty biros have in common ? Answer : With minor adaptation, as explained in this activity, they are all ways of improving service for the disabled customer.

Related Solutions

Audience

For those employees who have face to face, written or telephonic communication with disabled customers.

Learning method

Active. Creative activity which encourages participants to brainstorm quick, simple and cost effective adjustments they can make to improve service to customers with disabilities.

Time to Complete

Length

pages

Participants

Price

(inc. VAT)