Purpose

This customer service activity helps participants identify and overcome the obstacles which prevent customers with a disability from being independent and exercising choice.

Benefits

It is facilities which may attract customers but it is the quality of behaviour that brings them back. Here's a practical activity to test out the barriers in your organisation. Do part of the activity in a wheelchair for real effect.

Related Solutions

Audience

For those employees who have face to face, written or telephonic communication with disabled customers.

Learning method

Active. Group activity identifying physical, practical and attitudinal obstacles which are barriers to customers exercising independence and choice, and a means of developing appropriate solutions.

Time to Complete

Length

pages

Participants

or more

Price

(inc. VAT)