Purpose

This customer service activity demonstrates the danger of stereotyping, when it comes to making rapid conclusions about customers with a disability.

Benefits

We make judgements about others in a very short space of time and this activity highlights how quickly and on what scant information we come to conclusions.

Related Solutions

Audience

For those employees who have face to face, written or telephonic communication with disabled customers.

Learning method

Active. This activity highlights the speed and ways we go about stereotyping others and those with disabilities, and suggests ways of managing this instinctive behaviour.

Time to Complete

Length

pages

Participants

Price

(inc. VAT)