Purpose

This customer service activity offers guidelines for meeting the needs of parents and children and for making these customers feel special when they visit your organisation.

Benefits

Measure up ! Do you have supervised play areas, pushchairs for loan, baby food warming facilities and a free video cinema? Ikea, the Swedish home furnishing chain, do ! And if you are in the service business they are your competitors!

Related Solutions

Audience

For those employees who have face to face, written or telephonic communication with disabled customers.

Learning method

Practical. Capturing the responses of participants to a series of scenarios, this activity provides a range of insights of how other successful organisations handle parents with children.

Time to Complete

Length

pages

Participants

Price

(inc. VAT)