Purpose

This story-telling activity helps to describe the importance of teamwork in providing consistent service for those customers with a disability.

Benefits

Work out how well a team will perform in meeting different service scenarios. Team service performance tells a story to your customers, and is the true test of how consistent your service is likely to be.

Related Solutions

Audience

For those employees who have face to face, written or telephonic communication with disabled customers.

Learning method

Active. Cue cards for team response-based activity in dealing with service situations.

Time to Complete

Length

pages

Participants

Price

(inc. VAT)