Purpose

This module forms part of a customer service self-study programme authored in nine separate parts. Module 7 deals with issues relating to work style and teamwork.

Benefits

This module - either as stand-alone learning or as an element of the nine part customer service programme - will help you build skills in networking, teamworking and in the provision of quality colleague care.

Related Solutions

Audience

Those wishing to learn or further develop customer service skills.

Learning method

Practical. Self-study covering the following topics: 7.1 Colleagues are customers too! 7.2 Speedy work 7.3 Your communications network 7.4 Build your colleague network 7.5 Your workstyle 7.6 Adding value 7.7 Being a team player 7.8 Seeking colleague feedback 7.9 Colleague care on the phone 7.10 Team briefing 7.11 Colleague Care Charter

Time to Complete

-6 hours

Length

54 (11 activities) pages

Participants

Price

(inc. VAT)