
Purpose and benefitsMobile commerce (m-commerce) has been a classic case of focusing on technology rather than on the services people want. The phenomenal hype that has surrounded m-commerce, combined with an unsatisfactory reality of products and services, has made many consumers very cynical. While m-commerce has definite long-term potential, a number of key issues need to be addressed before that potential can be fulfilled. |
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MethodManagement checklist, answers to FAQs, common traps, and suggested action plans. |
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