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Offering Customers Self-service by 
            Bloomsbury

Purpose and benefits

Offering self-service facilities to customers via the Internet has considerable benefits. For customers, being able to obtain information and place orders whenever they want is extremely convenient. And suppliers can obtain precise data on what customers want, as well as cutting down on administration costs. The only proviso is that the website must be constantly available and properly supported.

Method

Management checklist, answers to FAQs, common traps, and suggested action plans.

Time to Complete

20

Length

5 Pages

Participants

1

Price

£2 Pounds Sterling
(inc. VAT)

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