Purpose and benefits

Emotional intelligence (EI) is the ability to accurately identify and understand one’s own emotional reactions and those of others, and to regulate one’s emotions and to use them to make good decisions and act effectively.
The competencies that make the biggest difference in individual performance at work are based on EI.
EI can be improved at any age; in fact, several programmes for doing so have been developed and found to be effective.
However, improving EI takes considerable time and effort.
To be effective, training and development efforts need to incorporate a number of elements.