Purpose

This activity will enable you to informally evaluate the service you provide to clients/customers and to colleagues. It provides you with two informal methods with which to evaluate service.

These include a:

• method for getting colleague feedback

• checklist on how to run a focus group.

Benefits

Offers a One Minute Critic for getting informal feedback from internal customers. Provides pointers for running a Focus Group to evaluate service.

Related Solutions

Audience

For managers and those who are required to evaluate service.

Learning method

Activity sheet asking questions to enable you to review methods to evaluate service. Activity sheet providing One Minute Critic for getting internal feedback. Checklists on different ways to gather customer feedback and run Focus Groups.

Time to Complete

Length

Pages

Participants

+

Price

(inc. VAT)