Purpose

This activity will help you identify obstacles to improving and sustaining customer service. It will also help you to overcome them.

Benefits

This activity brings to life Tom Peters dictum that good service is not about improving one thing 100% but 100 things by 1%.

Related Solutions

Audience

Trainers and those wishing to give new impetus to their existing service initiatives.

Learning method

Practical. Uses the principles of Kaizen.

Time to Complete

Length

pages

Participants

up to

Price

(inc. VAT)